Table of Contents

1. Measuring and Custom Sizing
2. Materials and Craftsmanship
3. Payment and Confirmation
4. Shipping and Delivery
5. Returns and Care Tips
6. Additional Information

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Measuring and Custom Sizing

How to Measure My Hat Size?

Use a tape measure to find the circumference of your head. Place the tape measure around the widest part of your head, ensuring it is level all the way around. After measuring, provide the size in centimeters at checkout. If you need assistance, contact us for help.

Most of our hats can be made in sizes 54cm to 64cm. For custom sizes (smaller or larger), feel free to reach out to us with your exact measurements.

Illustration:

How to Measure My Boa Size?

Visualize how the boa will fit by using a tape measure. Measure your shoulders to determine where the boa will fall and ensure the width and length match your preferences. Refer to each product page for specific dimensions.

If needed, contact us for customization options.

How to Measure My Choker Size?

Use a tape measure to find the circumference of your neck at its base. Provide this measurement during checkout, and we will add the necessary margin for a comfortable fit.

Natural fur is a premium material, so the final price may vary depending on size.

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Materials and Craftsmanship

Are your furs genuine?

Yes, all our furs are 100% genuine and ethically sourced. We use only the finest quality fur and leather elements in our products.

Do you craft all your furs?

Yes, we craft all our furs in-house in Russia. We select high-quality pelts from auctions, farmers, and hunters, then process them according to our designs and fashion trends.

Are all your designs original?

Yes, our designs are original creations. We prioritize comfort, style, and craftsmanship in every piece we create. Each product is tailored to meet customer expectations.

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Payment and Confirmation

Can I pay in my local currency?

Currently, we only accept payments in USD. You can use a credit card, PayPal, or other supported payment methods during checkout.

Can I pay by credit card?

Yes, we accept credit card payments through our secure checkout process.

Will I receive confirmation of my order?

Yes, you will receive a confirmation email shortly after placing your order. If you do not receive it, please check your spam folder or contact us directly.

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Shipping and Delivery

Do you ship to my country?

Yes, we ship worldwide. Shipping costs and options are available at checkout. Standard delivery starts at $29.50, with expedited options available for select regions.

Can I use my FedEx account for delivery?

Unfortunately, FedEx and DHL no longer operate in Russia. Please use the provided shipping options during checkout.

Can I pick up my order in Russia?

Yes, you can pick up your order during your trip to Russia. Please place your order in advance and inform us of your travel details so we can arrange delivery to your address in Russia.

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Returns and Care Tips

Do you accept returns?

Yes, we accept returns within 14 days of delivery. Items must be in their original condition and packaging. Contact us to initiate a return.

Can you share any care tips?

Store fur products in a cool, dry place away from sunlight. Avoid plastic bags and use cedar blocks or herbal sachets to protect against moths.

What should I do after receiving my furs?

Turn your fur item right side out, fluff it with your fingers, and let it air dry if needed. Avoid heat sources to maintain quality.

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Additional Information

Where can I view your videos?

Visit our YouTube channel for product videos and tutorials.

Where can I find fur hats with bobbles like Kylie Jenner's?

Explore our collection of fur pompom beanies and bobble hats here: Fur Pompom Bobble Hats.

Production Time: All items are made to order. Please allow up to 7 business days for production regardless of the season. This ensures the highest quality and attention to detail.